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About Ace Waves

Ace Waves is a multi-agent AI orchestration platform for ecommerce, retail, D2C and marketplace companies to run customer service end-to-end. Our AI agents handle real customer workflows like refunds, returns, delivery issues, and subscriptions, working directly inside your existing helpdesks and tools. They deliver fast, human-like, always-on support across chat, email, and phone, in 90+ languages. Trusted by fast-growing consumer brands and marketplaces, Ace Waves helps teams automate up to 87% of support, reduce costs, and retain customers. With a forward-deployed model and built-in guardrails, companies see measurable impact within weeks while staying fully in control.

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